Privacy Policy
David Le
Albert-Schweitzer-Straße 7
30880
Email: support@loyaltyclo.eu
We are pleased that you are interested in our online shop. The protection of your privacy is very important to us. Below we will inform you in detail about how we handle your data.
1. Access data and hosting
You can visit our websites without providing any personal information. Every time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests in a correct presentation of our offer in accordance with Art. 6 Paragraph 1 Clause 1 Letter f GDPR, which prevail within the framework of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.
2. Data processing for contract processing and for establishing contact
2.1 Data processing for contract processing
For the purpose of contract processing (including inquiries about and processing of any existing warranty and performance claims as well as any statutory updating obligations) in accordance with Art. 6 Paragraph 1 Clause 1 Letter b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.
Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and deleted after the expiry of the tax and commercial retention periods in accordance with Art. 6 Paragraph 1 Clause 1 Letter c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
2.2 Customer account
If you have given your consent to this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and to store your data for further future orders on our website. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
2.3 Contact
As part of customer communication, we collect personal data in order to process your inquiries in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR if you voluntarily provide this to us when contacting us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process your contact. The respective input forms show which data is collected. After your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
3. Data processing for the purpose of shipping processing
In order to fulfill the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we will pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
4. Data processing for payment processing
When processing payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction processing
Depending on the payment method selected, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 Clause 1 Letter b of GDPR. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this data protection declaration.
4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes
If necessary, we provide our service providers with additional data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and optimizing our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR, this serves to protect our legitimate interests in protecting ourselves against fraud and in efficient payment management, which prevail in the context of a balancing of interests.
5. Advertising by email
5.1 Email newsletter with registration
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our email newsletter based on your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR. You can unsubscribe from the newsletter at any time and can do so either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
5.2 E-mail newsletter without registration and your right to object
If we receive your e-mail address in connection with the sale of a product or service and you have not objected to this, we reserve the right to regularly send you offers for similar products from our range, such as those you have already purchased, by e-mail on the basis of Section 7 Paragraph 3 of the Unfair Competition Act. This serves to protect our legitimate interests in advertising to our customers, which prevail in the context of a balancing of interests.
You can object to this use of your e-mail address at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the advertising e-mail, without incurring any costs other than the transmission costs according to the basic rates.
After unsubscribing, we will delete your e-mail address from the recipient list unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
Our service providers are based and/or use servers in Israel. The European Commission has determined that Israel has an adequate level of data protection. In addition, our service providers use servers in the USA, South Korea and Taiwan as well as in other countries outside the EU and the EEA for which there is no adequacy decision from the European Commission. Our cooperation with you is based on standard data protection clauses of the European Commission.
5.3 Sending requests for evaluations by email
If you have given us your express consent to do so during or after your order in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, we will use your email address to request that you submit a rating of your order using the rating system we use. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided for this purpose in the request for evaluation.
6. Social Media
Social Plugins from Instagram (by Meta)
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you visit our website, no connection is established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window in your browser. There you can, for example, press the Like or Share button.
7. Contact options and your rights
7.1 Your rights
- As a data subject, you have the following rights:
- according to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
- according to Art. 16 GDPR, the right to immediately request the correction of incorrect or incomplete personal data stored by us;
- according to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing is necessary
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims;
- according to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, provided
- you dispute the accuracy of the data;
- the processing is unlawful, but you refuse to delete it;
- we no longer need the data, but you need it to assert, exercise or defend legal claims or
- you have objected to the processing in accordance with Art. 21 GDPR;
- in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another responsible party;
- in accordance with Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or our company headquarters for this purpose.
Right of objection
If we process personal data as explained above in order to protect our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above. If the processing is carried out for other purposes, you only have a right of objection if there are reasons arising from your particular situation.
After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.
This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose.
7.2 Contact options
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, revocation of consent granted or objection to a specific use of data, please contact us directly using the contact details in our legal notice. Privacy Policy made with Trusted Shops Rechtstexter